We persistently prioritize customer diversification, nurturing our relationships with existing clients while expanding our presence in new markets. Additionally, we actively explore new products and services to cater to both current and prospective customers.
To achieve these goals, we recognize the essential role of innovation as the cornerstone of our business.
Driven by a spirit of continuous improvement and excellence ingrained within our company, we have implemented robust controls across operational, strategic, and support processes. These controls serve as the foundation for ensuring the utmost quality and excellence of our products and services.
In line with TecoZam's growth trajectory, the company recognizes the importance of fostering a robust supply chain, which serves as an indicator of success and ensures our performance guarantee.
To this end, we conduct annual evaluations of our suppliers, considering environmental, safety, compliance, and quality factors.
Grupo TecoZam assesses customer satisfaction by conducting surveys that collect feedback on how they perceive the quality of our work. These surveys serve as valuable sources of information to gauge customer satisfaction levels.